Privacy Policy
01 — Who We Are
BILTIN LLC is an AI phone automation service. We provide clients with organization, information retrieval, and collaboration with their localized documents, spreadsheets, etc. This Privacy Policy explains how we handle information collected through our website at getbiltin.com and our SMS messaging program.
02 — What We Collect
We collect only what is necessary to deliver our services:
Contact information — your name, phone number, and email address when you reach out via our website or schedule a service.
Message logs — records of SMS exchanges used to coordinate appointments and service follow-up.
Basic usage data — standard web analytics such as page visits and device type, collected anonymously through our website platform (Wix).
We do not collect payment information directly. Any payments are processed through third-party tools with their own privacy practices.
03 — How We Use Your Information
Your information is used exclusively to:
— Schedule and confirm service appointments
— Send reminders and follow-ups related to your project
— Respond to inquiries you initiate
— Improve how we communicate and deliver services
We do not use your information for unrelated marketing, profiling, or automated decision-making.
04 — SMS & Mobile Messaging
Mobile information — including your phone number and SMS message history — will never be shared with third parties or affiliates for marketing purposes.
SMS data is used solely to facilitate communication between you and BILTIN LLC regarding your service requests. You may opt out at any time by replying STOP to any message. See our SMS Terms & Conditions for full details.
05 — Sharing Your Information
We do not sell, rent, or trade your personal information. We may share limited data only in these narrow situations:
Service providers — platforms we use to operate (e.g., Twilio for SMS, Wix for our website). These providers access only what they need to perform their function and are bound by their own privacy commitments.
Legal requirements — if required by law, court order, or to protect the rights and safety of BILTIN LLC or others.
In all cases, your mobile information is never shared with third parties for marketing.
06 — Data Retention
We keep your information only as long as necessary — typically for the duration of your service relationship with BILTIN and for any period required by applicable law. When data is no longer needed, we delete or anonymize it.
07 — Your Rights
You have the right to:
— Access the personal information we hold about you
— Correct any inaccurate information
— Request deletion of your data, subject to legal retention requirements
— Opt out of SMS communications at any time by replying STOP
To exercise any of these rights, contact us at sergey@getbiltin.com or via getbiltin.com in the form section. We will respond within a reasonable timeframe.
08 — Children
Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 13. If we become aware that a minor has submitted information to us, we will delete it promptly.
09 — Security
We protect your information using industry-standard security practices. No method of transmission or storage is 100% secure, but we take reasonable precautions to safeguard what you share with us.
10 — Changes to This Policy
If we make material changes to this policy, we will update the effective date above and notify active SMS subscribers before changes take effect. Continued use of our services after that date constitutes acceptance of the updated policy.
11 — Contact
BILTIN LLC
sergey@getbiltin.com
getbiltin.com